I was scheduled to have a service between the hours of 1-5pm. around 3pm a technician called me and said that he will be the technician for the dryer and that there will be a seperate technician for the washer. He asked that I need to make sure there is a payment left since on his note it says that he needs to collect payment. I told him that when I scheduled my service I gave them my credit card for both my washer and dryer and that it's already showing on my statement online that my card has been charged. I then called sears 18004home and they said that it is a mistake thier should only be one technician for both and that I already paid. They called the technician and cancelled one technician. It was already 4pm and technician has still not called. I called and they said that they will come and just running late. I called about three times after that and they were saying the same thing. Until 9pm and they said that they can't reach the technician anymore so I have to call back again. I called the next day and they are showing that I was re-schedule in two weeks. VERY BAD SERVICE!!!