I paid a higher price for what I thought would be a Sears guarantee of service and quality. Big mistake. In November 08, we purchased and had a new air conditioning system installed in our house. We paid for and included in our contract a permit for the system. It is now April 09 and despite several calls over several months to the "Project Coordinator" who never returned a call, we still do not have any status on a permit for which we have been paid. Additionally, our brand new air conditioner stopped working - we were told we'd get a response within 24-48 hours from the company Sears contracted to do the installation. We did not. When calling the corporate office for Sears Home Improvement they tried to get the service provider on the line and could not. On one of the calls w/Sears, I was basically told it was up to me to get through to the local Sears office (which never returned calls over several months) to be able to get another service provider out to the house. I am extremely disappointed and will never make the error of contracting with Sears again.