I paid a higher price for what I thought would be a Sears guarantee of service and quality. Big mistake. In November 08, we purchased and had a new air conditioning system installed in our house. We paid for and included in our contract a permit for the system. It is now April 09 and despite several calls over several months to the "Project Coordinator" who never returned a call, we still do not have any status on a permit for which we have been paid. Additionally, our brand new air conditioner stopped working - we were told we'd... read full review »