Sears Sold me a new carrier Furnace in January 09 . The sales people were extremely high pressure and promised Sears rewires all electrical connections with a new installation, . They also provided a five year maintenance agreement which they never gave me., I had to request and finally received nine month later. It is not a maintenance agreement but an extended warranty. so the $200. plus a year I would save was a lie., they just came and provided their annual maintenance and cleaning and charged for a new filter, which has always been a part of a MA. in addition all work is sub contracted and we have found many issues regarding the quality of the contractors. There appears to be no screening process to become a sears contractor. I would never buy a home improvement from Sears again.