I scheduled repair for 2 appliances, they told me the day between 8am and 5pm. I said that was unacceptable; could they give me a smaller time frame so I would not have to miss a whole day off from work. They informed me the morning of my apt someone would call me to give me a better idea of the time. By 9 no one called so I called & spoke with Dixie #8014642 who would not even address the issue & talked over me. She just kept apologizing, but could only inform me someone would call by noon. She refused to let me talk to a supervisor. Did not say they would be here, only call. I'm frustrated. I can't make ends meet now, I should not have to take an entire day off from my work. Sears needs to change their policy! I asked from 8am to noon or noon to 5pm but they would not. Sears has good products, even the service is ok if I just did not have to miss a whole day of work for what will be less than an hour of their time. :-(