I have been waiting for a month and a half to have the door in my dryer replace. When I first called the lady told me she was ordering the door technician is going to be there in 2 weeks. Two weeks later technician is here NO door, waited another 3 weeks, oh they send the wrong door! So I called customer service and was told as soon as the door arrives give us a called we would try to send somebody the next day or the day after. Of course when I called this morning I was told it can't be done! Ask to talk to a manager Oh manager can't do anything about it! Horrible, horrible service and never again buying anything with sears not even a piece of gum.