I had an appointment for a washing machine repair scheduled for 6/13/2011 between 1 and 5 PM. At 3 PM Sears called to say that they were overbooked and would not be able to fix the machine until Thursday 6/16/2011. I spoke to customer service. I was read a prepared script and told that they could not offer me an earlier appointment. I took a day off from work for nothing. SEARS SERVICE is the WORST! Shop somewhere else if you expect appointments to be kept. read full review »