We bought a new Kenmore Refrigerator. The icemaker did not work right from the start. The earliest service appointment was a "8am-12pm" a week later. We unhappily accepted it. By 12pm Tech had not called or shown upl. Repeated calls to Service Dept got scripted "I'll pass on the message" and "I will call the service department and they will contact you." We received no response. I finally escalated to next level. After much holding I was told a Tech wold be there at 6:30pm. I asked for 8am next day and was told the earliest new appt was another week away. It's evening now and we're considering returning the item (even though our cabinets were jusst custom cut to fit it). I will NEVER NEVER buy another Sears appliance or service contract. They lost a lifetime customer.