On 19 Nov 09, I purchased a Star Trac Elliptical from Sears.com. It was delivered 3 Dec 09. After 2 weeks of use, I threw the box away. It was so big there was no place to store it except my garage and park outside in the below zero temps. After another week, the machine failed. I called Sears and was told they had no record of my order and that they could not look it up via the order number. After 2 hours on the phone, I finally got someone who looked it up using my credit card number and input all the information manually. I finally got a repair appt 16 Dec 09. The repairman tried to tell me Sears doesn't sell that product even though I showed him my receipt. He said Sears doesn't even sell this brand. Well they sold it to me! He listened to the noises it was making and said the bearing were shot already after 3 weeks of use. He said he can't fix it because it is not in his database. I call my local Sears in Aurora, CO to see if I can return it. Yes I can for a 15% restocking fee! WHAT! What are they restocking it is defective. You know very well they will find an old box, get the 100% refund and make an extra 15% from me. I filed a BBB complaint. Sears is on the second notice with teh BBB since they refused to answer. Never again will Sears get my business. I have at least 20 people who promise never to shop there too