On 19 Nov 09, I purchased a Star Trac Elliptical from Sears.com. It was delivered 3 Dec 09. After 2 weeks of use, I threw the box away. It was so big there was no place to store it except my garage and park outside in the below zero temps. After another week, the machine failed. I called Sears and was told they had no record of my order and that they could not look it up via the order number. After 2 hours on the phone, I finally got someone who looked it up using my credit card number and input all the information manually. I finally got a... read full review »