Hello,
Please having read all the complaints against SEARS CUSTOMER SERVICE I would have to agree that SEARS has definitly earned their BAD REPUTATION easily.

I am just hoping my Kenmore Coldspot gets repaired. THEIR SALES & WARRANTY GUY WHO TOLD ME HE WORKED FOR A TELEMARKETING TIME SHARE COMPANY
WAS TRULY WORTH HIS WEIGHT IN PURE HOGWASH. He should get a reward for his out and out lying. He was terrible. He would have made a really really good used care sales person. He was ruthless in his steadfast attempt to sell me another MAINTENANCE AGREEMENT PLAN.

PLEASE DO NOT BUY ANY APPLIANCES FROM SEARS-BUYER BEWARE!!! I spent all that money for a Maintenance Agreement plan & I feel disappointed that they are furthering the recession with their blant disregard for peoples concerns. Like they are laughing at our foolishness in purchasing the products that they are selling. Maybe the appliances are all defective to begin with in the first place like 2nds from the factory. Already, needing better parts. Its like outsourcing-the parts were illfitting-not right, or faulty.

Have a wonderful day at another company far far away from SEARS WHERE AMERICA REFUSES TO SHOP AT SEARS
Blessings,
Margaret Sutter
THE SERVICE DEPARTMENT SHOULD BE CALLED SEARS UNCUSTOMER UNSERVICE DEPARTMENT