Seattle Coffee Direct
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Category: Services
Contact Information
United States
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Seattle Coffee Direct Reviews
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bcarla83
July 3, 2009
continued unrequested shipements
I ordered and received my initial order from Seattle Coffee. However, I am now getting continued delivery of coffee every 2 -3 days. When I try to get into my account I am unable to. I have had no satisfaction from calling their customer service. I am not paying for all of these unasked for shipments!
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Patricia
June 30, 2009
Unauthorized charges
UPS brought me a package that I signed for yesterday. When I opened the box--I thought I opened someone elses package. In the box was 2 bag's of gourmet coffee bean's-2coffee mug's and 2 travel mug's. I called the 800 number on the box and told them I did not order the content's--there was no receipt in the box-I was told it was ordered with my credit card and the man gave me the last 4 number's on my card. I don't drink coffee---I was told 25.00 was charged to my account and I would get credit back. I then had to call my credit card co. to get a new card--I have to wait 10-17 day's for a new card now.This purchase was made over the internet--I will ck. with my bank tomorrow to see if I was credited the 25.00--if not--I will go to the BBB and make a claim . This is outrageous--going through all this trouble because someone illegally used my credit card--gee could it have been theSeattle Coffee direct Co.? Pissed off in Indiana.
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mizzjmd82
June 27, 2009
Excessive Unauthorized Charges
Never, ever, ever order coffee from this company! I placed one order with them, for a total of $25, which was for several coffees and 2 coffee travel mugs. Seattle Coffee charged my credit care$38 10 SEPERATE times in a period of 2 weeks!! I kept receiving packages of coffee in the mail every other day!! They billed me so frequently that my card automatically was cancalled and reported stolen. When I called the company they arrogantly informed me that when I had made my purchase I had signed up for their coffee club. First of all I did no such thing! I made one purchase and NEVER assented to membership in their little "club". Secondly, what kind of club sends two large packages of the same coffee to a person every other day, totally more than $300 in less than three weeks?!?! Finally, the original order I had placed for $25 was never filled as I never received the mugs at all. The coffee is mediocre at best, the company is dishonest and unscrupulous and has cause me such a headache. Stay away from this company I urge you!!! They are operating completely dishonestly and they deserve to be brought down.
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Rkoontz
June 25, 2009
Failed to give refund
I canceled and returned all merchandise within return time stated. I have called the company 10 times in the past 3 months asking about my refund. they state that... "it will appear next statement" and it does not, "there was an error and I have corrected it and you will have the refund on your next statement" and I have not gotten refund yet. I called again today and was told that it would appear on my next statement... will have to wait and see. I have filed a complaint with the BBB about seattle coffee direct.
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farming fool
June 20, 2009
Scam
I signed up for a "no purchase necessary" item - just pay shipping and handeling. I received 2 lbs of coffe and then 3 days later I received another 2 lbs. Two weeks later I had received 24 lbs of coffee in total. I called the company after I had receved 4 packages and they told me that I was signed up for their "membership" and that 2 lbs of coffe were being shipped every othere day! for each shipment I was charged 38.95. SCAM! SCAM ! SCAM! I returned all the coffe via USPS ($14.00) and I'm still waiting for a refund to my credit card... 3 week into waiting! Look luck to all that try this please learn from my huge mistake!
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kccoop
June 15, 2009
Unauthorized Charges- Refund
I too, foolishly filled out a sample order form for Seattle Coffee Direct. I thought I was getting a trial offer, 5 for $25.00. Not really that good of a deal, but I was willing to try it! On 5/08/09 I was billed the $25.00 for my trial offer. On 5/11/09 I was billed an additional $38.95 for my next shipment, that I hadn't even ordered! I hadn't even tasted the trial shipment coffee yet! When I checked my bank account online, there were TWO more orders for $38.95 in the pending activity! I immediately called the company and told them to cancel my order and return my money! The girl on the phone laughed and said just return the coffee. I did, and I am still trying to get my money back. I am definitely reporting them to the BBB. I am also going to contact the Attorney General. This is fraud, plain and simple.
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scolvin81
June 10, 2009
Fraud, Overcharge, Unauthorized charges
I purchased some of the companie's coffee for $25. I did not authorize them to bill me 38.95 2 additional times. It does not say anywhere on the site https://www.seattlecoffeedirect.com that you agree to multiple charges. it mentions a subscription, but it does not imply you are signing up for it in any way shape or form. These people have overdrawn my bank account and I have incurred 2 $35 NSF fees because of these charges. They sent a release form to my bank yesterday for one of the 38.95 charges but never released the funds on their end. They refused to give me a number to contact their corporate offices or to let me speak to anyone higher than a supervisor. The supervisor I spoke to was Beverley, and she said they would not refund my NSF fees either. This company is committing devious acts to get people signed up for their services. I could buy kona for cheaper than what they are charging! 2 of the shipments have already been sent out, and I understand they must receive them back before I can be credited for those, but the 38.95 that was still pending until today should be returned immediately with the $70 worth of NSF fees.
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donnacarothers
June 9, 2009
nonreimbursement for returned items
I like so many others, filled out a survey and with the purchase of 2 bags of seattle best coffee, I would receive two coffee mugs and a thermos for $25.00. It came, and then immediately a second two bag shipment for the great price of $38.00, then a third and a forth, even after i called and cancelled. I never opened the last two, but wrote return to seattle Best. I have called several times about getting my refund to my credit card to the tune of $78.00, and they tell me they have the returns, but they have still failed to give me my credit. what rip off artists!!
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Marie Stauffer
June 8, 2009
Unauthorized withdraw from my checking
I applied for a trial offer of Coffee with ONLY SHIPMENT CHARGES of : $1.97 for the trial offer to see if i liked or not to cover for 2 bags trial offer of coffee. (this is the only thing i should have been charged!
EXCEPT!!! I am MAD!!!
I received a box with the trial offer except when i looked up at my bank account another $25.00 was taken from my account on the day of the trial shipment:06/03/09.
Another withdraw was taking from my chequing account of: $38.95 on the: 06/04/09.
PRETTY EXPENSIF COFFEE!!!
DO NOT PURCHASE ANYTHING FROM THIS COMP!!!
WHAT A SCAM!!! soon has they have your bank infos they draw money even if you don't order MDS!!!STOP!!!
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Melissa
May 22, 2009
Unauthorized Over and Excessive charges
I signed up up for an offer of 2 travel mugs, 2 coffee mugs and 2 bags of coffee for $5.00. I did receive the products and a charge was placed on my check for the $5.00(5/20/2009) . I lloked at my checking account online today (5/22/2009) there is a charge for $38.95 that postedo on my account on 5/20/2009 and there are 2 more charges in pending status for the same amount. I tried calling the toll free number during business hours and received a recording that informed the office was closed and to call during regular business hours. I contacted my bank and they informed me to make contact with the company first before disputing the charges on my account. If I had known all the problems that other people were having, I would have never done this. Just wanted to try out their coffee, had heard that it was really good...big mistake!!!
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