I contracted for samples of Seattle Coffee. The company charged my Master Card three times - once for the $5.00 the offer claimed was the cost, and twice for $38.95 - not mentioned in the offer. I have rfeceived nothing from Seattle Direct and Google has not taken me to a company website.

Initial offer was $5.00 for 2 lbs of coffee and a grinder. I received 2 lbs of coffee, 2 travel mugs and 2 coffee mugs and was charge $25.00. I called and canceled my account but am still receiving shipments every 2-3 days for $38.95 each. I've contacted my bank and am contesting all charges from Seattle Coffee Direct!

I answered a survey and then I purchased two coffee mugs, two travel mugs, and two sample bags of coffee for $5.00. (I haven’t checked my account yet to see if I was charged $5.00 or $25.00 like other people have been charged), but two days later I receive another package of coffee. On the shipping label it shows $0.00 total charges, so I thought I wasn’t charged for the coffee in the package. I checked my account and discovered that I was charged $38.45 twice in one day! Then a week goes by and another package of coffee was mailed to me. I’m thinking that this is more coffee than any one person can drink in one month, for me anyway. So I wrote Return to Sender on the front and took the package to the post office. The next day I call Seattle Coffee Direct and spoke to someone named “Nina”, I told that I was getting coffee I didn’t sign up for and getting charged for it! Nina did apologize and canceled my order. I asked how long it would take to credit my account and she told it would take 14 days after they receive the returned packages. I thought that the problem was solved but I was SO SURPRISED to get another package the very next day! I get on the phone and ask for Nina and was told she was busy on another line, so I spoke to another representative. I told her that after speaking to Nina the day before, I received yet another package of coffee and proceeded to tell how upset I was about how many charges on my account. She said “Well your account has been canceled.” I proceeded to tell her that the charges should be credited just as fast as I am receiving the packages! She had not comment. Assured that the situation was solved and I would just write return to sender on the package, you can image my horror to see ANOTHER PACKAGE in my mail box again the next day! Tomorrow I am instructing my bank not to pay these charges from this company and will call the Better Business Bureau. I feel the same as everyone else on this web site, THEY ARE A FRAUD AND A RIP-OFF!!!

This company practices deceitful advertising obviously to gain use of other people's money. They are aware that consumers are going to find out what is going on and will request a refund plus cancel the account but they just don't care. They drag their feet in making refunds, they are very good at promising to make good on returns but they always come up with an excuse. This last one was, "I see where the credit was tried to be made but the system rejected it and so we will just have to do it manually, this will take 5 to 7 business days". Now this was already after having waited for 22 business days.<br />
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I believe the FTC needs to hear about this company and maybe the State Attorney General of Illinois as well.

I ordered the introductory package from Seattle Direct Coffee and received the package (2 ceramic mucs, 2 travel cups, and 2 12-oz packets of coffee on the 15th (Wed). I had not even had a chance to sample it when I received 2 more packets of coffee on Fri., the 17th (yesterday). Apparently Seattle Coffee Direct has a hard time paying for shipping, because they charge $6.95 per packet (12-oz.) per shipping.

I do not want this second shipping and do not want to do business with such a serious bunch of scam artists as Seattle Coffee. If necessary I will cancel the debit card I placed the original order on, but am hoping they will be so deluged with complaints that they will take their coffee back. I am outraged and hope other victims of Seattle Coffee Direct's scheming will report it and get them off the market place.