I spoke 3 times with a rep. They told me I would receive a refund for an unauthorized debit from my account. That was in Jan. I have tried calling again, but phone is obviously disconnected. They owe me $79 and are not paying up.

In September I ordered some tea from Seattle Coffee Direct. I got my sample of the tea. I tryed it and I couldn't drink it. I call Coffee Direct and told them that I did not want the tea. They said okay that they would take care of it. I got two more bags of tea after that and I returned it. Then on September 21st. $39.76 was taken out of my account. I kelp calling the numbers I had for the Coffee Company, once I talked to some one and explanied to them that they were not suppose to be taking money from my account. Again they said they would take care of it. I waited till November 27th, 2009 to call them again. On November 27, 2009 they took $79.00 from my account and on December 2, 2009 they took another $79.00 from my account for a total of $237.52 they took from me.I have called and called but get NO one on the phone. The last time I talked to they they said it would take two billing cycles for me to get my money. I am a widow and I live on Social Security. I am so hurt by this. What can I do???I have my bank statements as proof!!

Last August 2009, Seattle Coffee Direct got my information through a survey site (third party!) and charged me a hundred dollars towards coffee!! When I called to straighten things out, the day after, they said " when you receive your coffee return to sender for a FULL REFUND". So I did just that. And waited a while and saw no money returned to my bank account. so i called a few weeks later and they said "It will take up to 2 months for the money to show up in your account." As mad as I was, I remained calm, said "alright" and waited out the 2 months. By November I had seen NO MONEY! And I am a student living alone working full time to pay my bills, so this hundred dollars is a BIG deal to me. I called again and they said "Okay, we'll return your money..but it will take up to 2 months." At that moment I lost it. WHATTTTT?!!! That should have already happened!! we already had this conversation!!! I was going crazy. But I was still being polite. She says "yeah, but they didnt sctually do it, im going to send it through now." So of course I say, well how do i know the same thing isnt going to happen in 2 months. She says " cause im sitting here doing it right now." And I'm like, well how do I know that? are you going to send me an email document of the process? And she just said "Im sending it! have a good day!" and HUNG UP!!!

Now its almost Febuary. Its been more then 2 months. NO money. I've been calling 10 times a day, every hour they are open. No answer. I leave a message every time. No return call.

I HATE this company.

This company took money from my account without my permission and won't return the money or my calls. I have returned products, some of which I did not order or want. I have left 30 to 40 messages with no results. They promised to refund the money in 7 to 10 days it has been four months.

I responded to a FREE offer of tea bags and was signed up for a monthy club without my knowledge...I was first charged 2.00 then 38.95 to my checking account. I was told it was needed for verification purposes only. I called in august and was told it would take 30 days to process a refund. called in 30 days and told it was going to takke 30 to 60 days...called in another 30 days and haven't been able to get through at all...anytime any day...I have found 3 different phone numbers for this company and they all divert to the same voice mail, saying all reps are busy. because i waited 60 days trying to solve this my bnak can't do anything...if you get bilked by these crooks call your bank right away to stop payment, I wish I had Amber Elliott Riverside CA