Seneca Smokeshop

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Category: Services

Contact Information
P.O. Box 25, Gowanda, New York, United States

Phone number: 1-877-766-5360
senecasmokeshop.com

Seneca Smokeshop Reviews

don't buy smokes from this comopany December 28, 2010

Non-delivery and no refund

After reading their website that said they guarantee delivery in 2-3 weeks, I ordered 4 cartons of cigerattes. My money was deducted from my account on 11/9/2010. I counted 21 business days from that date. When the cigerattes didn't arrive on that date, I contacted the company. They said, "O they should have been delivered by now." I continued to wait for my shipment. On December 21, 2010 I contacted the company to cancel my order, and have them refund my money. They told me it would take 5-7 business days. I contacted them on December 28, 2010, and asked where my refund was. They told me they received a lot of returns because they couldn't deliver to one state. I informed that that if my money wasn't refunded by today, that I was goning to register a complaint with the Internet Crime Complaint Center www.IC3.org. I"m still waiting for my refund.

primetimepcs September 20, 2010

purchases not received

Had been a long-time customer. Placed 2 orders on Aug. 23, 2010. They received my full payment via electronic check, within 2 business days. They are currently using a new shipping service due to problems. It is now Sept. 20. NOTHING! I've been placing calls for 2 weeks. All I've been getting is excuse after excuse. Promise of delivery after promise of delivery...all by a certain date. NOTHING! Was able to speak with the shipper, who guaranteed delivery by Sept. 17. NOTHING! Called twice earlier today. Now I'm being told that they are experiencing a delay of a callback from the shipper, for at least 24 hours. ***Additionally, they told me that they initially shipped to the wrong address!!! Extremely unpleasant, frustrating and totally aggravating buying experience.

This is outrageous!!! I requested a full refund of my $252.00 payment. Now being told that the refund will take "about a week". Have filed a formal complaint with a division of the FBI.

In my honest opinion, I would proceed with extreme caution if considering ordering from this company, until they reorganize themselves, and get themselves a reliable shipping company.