I bought a LCD Shart Quatron on November 21, 2010. It is now 6 months that I have had the unit and when I went to turn it on the power indicator started to flash, on long flash and one short. I contacted Shart at the phone number above and obtained a Case # 6409194. They said that they would call me back in 24 hours. I called yesterday July 5th. I received no callback after 24 hours and decided to call again. They indicated that they would replace the unit because what my unit was experiencing was irreparable. I was beside myself. I spoke with Tomeka and advised her that this was unacceptable. I had paid top dollar for a new unit and could not fathom that they were selling something that had no possibility of being repaired. She said that it was at their discretion to replace my unit with a refurbished unit. I advised that I wanted a new one, not a used one. I also added that I had a Mitsubishi prior to this TV and though outdated by todays newer models it was capable of being repaired. I advised her that I had this TV(the Mitsubishi) for over 17 years. I told her that this was very poor customer service and that the consumer was at the mercy of Sharp then, that they were holding all the cards. It is unheard of to me that this unit that cost roughly $2100.00 was not worth anything now, according to her. I don't know what to do, should I get a lawyer or what at this point. Pretty much at their mercy. I will never buy a Sharp product again.