3-03-10 I requested a perm at a north Austin, TX Wal-Mart Smart Style salon and was charged $75 due to the "length" of my hair. My hair is not even shoulder length and extremely thin. My hair came out straighter than it was. The stylist, Kay, said I must have done "something" to it and refused to refund my money or do anything about it. I asked at other locations and was told the correct price was $44.95 . I have used your salons in the past, but am DEFINITELY NOT satisfied this time. I have returned to this salon requesting help several times and have been told by this stylist that she did not have time that day to "re-do" it and to come back another day. She continues to stall me. Please help--either refund my money or something. I am assuming that you will stand by your company and assist your customers regarding their satisfaction. Please note my e-mail address below, as I am not on my PC.

Thank you,

Connie Williams
2600 Gracy Farms Lane #115
Austin, TX 78758
830-299-0920
[email protected]