In a recent order from SONGBIRDGARDEN.COM, the small print on their return policy states that they will not accept electronics or cameras back. The order i made was still in the box completely unused. Their service department was rude and unaccomodating. I ordered two bird cams for Christmas presents and they sent me four. They said it was my fault that I didn't stop the order before it came. I can understand that some bird products such as worms and insects can not be returned but unused cameras?? Warn everyone not to use this website. They are not customer friendly.