Our Sony Bravia XBR 52 inch TV purchased 12/08 went out so we called for service. It turns out the LCD panel is out, which means we need to purchase a new TV. When speaking with Sony's customer service, it turns out they will only offer us a discount price of $1, 500 plus tax on a new TV. We only have 1 week to decide. This offer means that we spent $2, 800 on a new TV a year and a half ago and need to spend an additional $1, 500 plus tax. In the email from Sony, it basically says that we release or hold harmless Sony from any damages. No, we are not taking the deal. Sony is not dismissed from their obligation of treating customers correctly and not ripping them off on non-quality products. We will never buy a Sony product again.