I recently purchased a Sony HXR-NX5U camcorder from Abe's of Maine and the order was submitted easily through their web interface. The next morning, Sunday, I received a call from Larry (Laurence) who told me he needed to validate my online purchase and proceeded to offer up suggestion after suggestion for items to add on to the total purchase order. Once the call ended so did the customer service - Larry has since been "too busy" to deal with any questions I have or to respond to my emails. I bought from Abe's of Maine in 1993 and had an issue getting my Sony camera at that time as well. Maybe customer service isn't what it used to be..