I called Sony support about my television and the representative said that it had been included in an extended warranty and that the specific problem I was having was covered. He proceeded to tell me a technician would contact me in the next day to come to my home and evaluate it for free. If the problem was verified, I would receive an advanced exchange with a refurbished model or a large discount on a new unit. When the technician called he said he would not be able to come out for free without an accommodation number and that the representative shouldn't have told me that. I then called Sony back for this number and the representative forwarded me to a customer relations representative who told me that the verbal exchange was fully documented and that I was indeed told that I would get the unit evaluated and exchanged for free or receive the discount, but that the offer was not valid. So now I would have to pay for the evaluation and the repair if I wanted my issue resolved. Needless to say, I was very disappointed with the level of dishonesty and incompetence from a company as large and successful as Sony. I will definitely be escalating the issue. If there are any other venues I can find to explain my position, I would appreciate feedback. The representative falsely stated that he didn't have a supervisor and that I have no other recourse than to speak with him and accept his solution.