I called Sony support about my television and the representative said that it had been included in an extended warranty and that the specific problem I was having was covered. He proceeded to tell me a technician would contact me in the next day to come to my home and evaluate it for free. If the problem was verified, I would receive an advanced exchange with a refurbished model or a large discount on a new unit. When the technician called he said he would not be able to come out for free without an accommodation number and that the... read full review »