Vaio Laptop needing repair for greater than 6 weeks. To date Sony has told me I would receive a box on 3 different occasions. I have been lied to, told "that's the way it is, any other questions". Complete disrespect and the WORST customer service I have ever encountered. I would prefer to deal with an angry convenience store clerk before having to deal with Sony ever again. Technical support, teir 2 customer relations, and National Consumer Relations are the groups I have dealt with. I want to be reimbursed for my defective laptop! I have approached my attorney who has successfully represented at least 1 consumer with similar issues against Sony. I am looking for an address and phone number to have registered correspondence sent to Sony.

I have had this laptop for about 10 months. In that time there have been 2 major repairs. Motherboard (twice), fan (twice), keyboard (once), hard drive (once), and other items to numerous to list. This product overheats where the surface temperature that makes contact with my lap has gotten to great than 170-180 degrees F. It also locks up. If anyone has the info I asked about earlier please feel free to contact me.