First off, DO NOT USE THIS COMPANY. They not only come in, and do a very quick so they can leave and go onto another house, they charge you extra for recdiculous items. I had to pay extra for them to use a spray bottle on my carpet to clean it. I expected to pay a higher price to use this company, and to get better quality, which didn't happen. When they left, my carpets did not look any better. If anything, they just looked wet and worse. They also had a smell to it which was terrible. I called them up to complain, and they just didn't listen. They wouldn't come back out to even look, and let me show them what happened. Their workers were also so lazy, and didnt' care about anything. Now that I also looked through some rooms they did, they banged up my wall a little bit becuase I know I didn't have those previous marks there but now I did. It just wasn't what I expected. Don't use them, you will regret it! I guess I'm off to trying ABC Chem, Sears Carpet Cleaning, or reliable carpet cleaning (Which just from their name doesn't sound reliable). Well, hope this helps people in question. Don't use Syracuse, New York's Stanley Steemers!