I ordered a pair of back-ordered Steve Madden boots from Nordstrom online. They were expected to ship about two weeks after I placed the order but, rather, on that date I was notified of a delay. About a week later I called to speak w/ a customer service rep. who told me they would ship that Saturday. Saturday I received a voicemail suggesting a different product. I called and was informed that they wouldn't be able to fulfill my order because they weren't getting anymore of the boots I had already ordered a month earlier!!! I was furious and extremely disappointed. They simply said they were sorry and did nothing to make up for the inconvenience. I have NEVER experienced such bull, especially not from somewhere with such a great reputation for service.