I order many things online, never had a bad experience, so stupidly spent nearly $200 on parts for my wood stove from this site. After 3 weeks and no parts, I contacted company several times with no response. I finally received what appeared to be a refund confirmation via email with a long list of excuses, but the actual money was never refunded to my account. I then filed a complaint with the BBB (at which time I saw the company's rating of "F"). I received another email from the owner several weeks later with another list of excuses and indicated that my money would be refunded within the next week. Of course it was not. My BBB complaint has been closed due to lack of response from the company. I've learned my lesson to check BBB first; I just wish they had the authority to shut the website down so they cannot continue to blatenly steal people's money.