Had a water pump put in my vehicle at the Old Bridge location. They misdiagnosed the problem (it was not the water pump). One year and less than 10, 000 miles later, I had an antifreeze leak and broke down. I had the nearest repair shop fix it. It turned out to be, the WATER PUMP and a new one was put in. According to Strauss’s receipt, the pump had a lifetime warranty and Strauss would replace or refund the part at their discretion. They wanted to give me a new pump and not a refund or store credit. Issue still not resolved. DO NOT LET THEM DO ANY REPAIR WORK. Use them for maintenance work only if necessary (i.e. oil changes, wiper-blades, battery, etc.)

After paying $799.98 to have brakes, timing belt, LOF and cooling system serviced, I attempted to drive my car home when I noticed the clutch started slipping badly when I went into 3rd gear. I returned and the tech who did the work said there was a problem with the clutch. Not wanting to leave the car there and wonder what other damage they might do I nursed the car home, had it towed to another repair facility and had the clutch replaced for another $575.00. The Strauss store in Milltown, NJ is not very competent. This took 3 working days and led to much inconvenience for both my wife and I!!