I purchased a HP 4500 Printer, copier, fax machine in mid Dec. It jams constantly and doesn't perform. Took it back to the Staples Store in Spokane and they told me I missed the 2 week return procedure by a week. Now I have to send it back to your Corp office. But they wouldn't supply an address for shipping to this office - only an 800 # to call. I called twice last week and after 20 minutes I got caught in the phone tree maze. Finally made contact the next Tuesday and was told I'd receive an e-mail message immediately which would include this super secret address. It hasn't arrived all day. I'll never go there again, there a Office Depot do the street and I'll get my paper and office products from them. As far as office equipment I should have bought this machine at Costco, no hassle, good service, and no phony Corporate runaround.