I bought a US$500 watch from superchrono.com (also trade as Futureone Trading Pte Ltd). At first, it arrived at New Zealand in 3 days but there was a fault on the "seconds" hand on the watch. I emailed the shop and send it back for a replacement. After 5 days I have no news from them and I emailed them. They replied all my emails with very short and non-informative answer like "Oh, sure", "We will find out". I quite like a version of the watch with Titanium strap, so I asked them if I can add extra $150 to get it (actual price difference) and they can send me back one with the Ti strap. They said yes and send me a Paypal invoice which I paid immediately. That was 10 days ago. Every day I asked them when they can send it off and they keep saying tomorrow - once was this Monday and another time was Wednesday. There is still no sign they are going to send me a replacement. I have paid $650, lots of money to me in this economy, lots of time chasing around and I am worried if they are going to send it to me. How good this shop is, you can judge for yourself.