I returned two swimsuits, which arrived at swimlocker.com on April 21, 2011. I still haven't received my refund, and cannot get a response from them regarding my return. I have e-mailed five times - on 5/23, 5/25, 6/3, 6/14, and 6/16. I have called them at least twice (if not more, I didn't write down the date from the first time) - on 6/14 and 6/16.

I returned a swim MP3 player when I found out it couldn't be loaded with music purchased from iTunes. Swimlocker received the player on Feb. 15 and sent me an e-mail stating a credit would be issued. After seeing no credit, I called the company on March 4. I was told this is a small company, and they only process credits at the beginning and middle of the month, and that it can take up to 2 billing cycles to credit a customer's account. When I checked with Citibank, I was told credits appear within 48 hours after a credit is issued by a vendor. I think this is a case where the company's web site makes it seem like it is a more professional, capable operation than it actually is.