Bottom line is i pay for calls i have to make over and over again because they are either dropped, or so much static you cannot hear or i get messages like emergency call only. now that one is funny because someone was trying to get into my downstairs level very late in the nite and i called 911 on my cell phone and as soon as we started talking my phone hung up. after many hours on the phone with t-mobile i found out that they may be building a tower in my area next year, no promises on that but in the meantime i have to pay my bill no matter what until the contract expires. so when you sign t-mobiles contract you are signing to pay for something you may never get and they don't have to do a thing but have your signiture.

I've been a customer of T-Mobile for many years now, from back when they were VoiceStream in the US. I've suffered mediocre wireless coverage and customer service for the past few years after moving, out of sheer loyalty and a hope that things would get better. I've complained about the coverage (I live in a "covered" area), and have been told it is probably my phone or home construction. I've upgraded my phone frequently, in hopes that they were right, but still get bad service (indoors and out). I figured maybe cellular service in-general still isn't all that good, and as I said- I've stuck with them out of loyalty.

Earlier in 2009, T-Mobile decided to "upgrade" their MyTMobile Customer Service Website. The problem is their "upgraded" Web site is only usable with Internet Explorer running on Windows. They completely locked-out Macintosh and Linux users, or Windows users that aren't using Internet Explorer (such as those using Firefox and Chrome). Even those who DO use Internet Explorer in Windows have been complaining about usability issues, and much of the functionality of the old site has been lost.

T-Mobile also killed their customer service and technical support email addresses. The only way to get customer support is to use an online chat system, which doesn't work most of the time, and not at all if you aren't using Internet Explorer, or call and sit on hold for 15+ minutes. Their only other option is to post on their online forums, which at least from my experience doesn't yield any real results or answers.

If you do call them- T-Mobile's "Customer Service" Department either denies any knowledge of the Web site problems, or gives a stock "We are working on it..." answer. People have been complaining about the site for over two months now, and they really don't seem to care. The bottom line is- I can't view or pay my bill without borrowing a computer from someone else, as I have "online billing" from them. This has been a "last straw".

I travel on business, and have noticed nationwide that their coverage/call quality isn't very good. Meanwhile- my employer gave me a "company" cell phone from another carrier, which seems to work GREAT no matter where I am. I can also use their Web site to manage my account in ANY browser, in ANY operating system (tested on Windows, Mac, and several flavors of Linux). So- I'm porting my number to the other carrier, and saying "Goodbye" to T-Mobile after something like 10 years.

Company sold cell phone and I purchased extended warranty, phone broke during warranty, I called they said try these things, phone did not work then I called back and said phone works on and off, let us know if it gives more trouble, next week will not work I call, oh you are out of warranty and have to use our insurance. insurance cost is more than I can but the phone for. T-Mobil company stores are staffed by liars and con-artists they will say anything to get you to buy their service when you go back Oh joe is not here any longer he is selling beach property to the elderly in the desert. sorry can't help you, we feel your pain no T-Mobile you are liars and cheaters and you are my pain. Their insurance company will never call back. Like to press buttons on a phone and be told you are are jerk but we understand your frustration buy T-Mobile.

T Mobile incorrectly changed my a 200 cancellation fee for a contract that I never agreed to. Then when I refused to pay the improper 200 they sent me to collects. Now my credit score is all messed up due to this incorrect charge.

T-Mobile is offering their customers a "protection plan" that does not protect them. I upgraded my phone to a T-Mobile Dash. I bought on the T-Mobile official site on sale for $150.00 w/a $50.00 mail in rebate. My phone was stolen yesterday and when I contacted T-Mobile customer servive I was told to pay a deductable fee of $130.00. I have been loyal to t-Mobile since 2005 have had their "protection plan" ever since ad one time I get to use the "protecton plan" I am told to pay deductable fee more than what the phone is worth. T-Mobile reps told me that the $130.00 deductable fee is a reasonable fee for a $300 phone. The phone was on SALE, how can that deductable fee be reasonable? T-Mobile "protection plan" doesn't protect consumers! It rips them off!