T-Mobile
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Category: Services
Contact Information
9838 Kester Ave., North Hills, California, United States
Phone number: 626-318-8131
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T-Mobile Reviews
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Benny
January 22, 2009
Fraud and scam
I have had tmobile service since May of 2008. Every call is a dropped call, my friends and family got tired of me calling 10 times for every conversation. Its very annoying and their calls drop for lack of sufficient towers. I can tell you when its going to drop, every day on my way home I would loose service at the same exact location. VERY PREDICTABLE.
So I stopped using TMOBILE for voice calls and only used blackberry service. As soon as I changed the rate plan, my phone lost its 'friends and family', even know it was valid for the test of the month. I paid for it, but it was gone. Couldn't use it anyway because all calls get disconnected.
So on the day my rate plan changed, they wiped out all my blackberry settings. All the setup I had done, with all the email addresses I use were gone. I was told 'its not a problem'. We'll it was a problem for me because I had to re-enter them all. I was not going to start all over with them because I changed to blackberry only plan. I already had a blackberry plan, all I did was drop the voice.
So the blackberry sits in a drawer, I dropped the blackberry plan on it and I don't use the device at all. If I was going to setup the blackberry, I was going to do it with a provider that had service, not with TMOBILE.
So, to disconnect there is a $200 early termination fee. They terminate my calls, they terminate my email, but if I want to terminate service, then I have to pay to leave. HOW NUTS is that.
We pay for bad service, then we have to pay to leave bad service.
TMOBILE IS BAD, they give bad service and then they hit you in the wallet for it.
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Michelle
January 21, 2009
Terrible company
As I sit here after 6 days in a period of a month and each day taking more then 7 hours of my time. I finally canceled T mobile and feeling like I've just wasted five years of my time with a horrid company. Their customer service is like dealing with untrained monkey(s) looking for a already peeled banana. I tried to upgrade our family phone plan and we got a really nice lady named Sarah and then one called Wendy.
They both blew nice 'fairy dust' of BS saying 'they would do a monthly plan to pay off the phones' of $40 per month for all three phones until paid off and she was the one that mentioned this first. So we took it and they sent us the phones. Our absolutely beautiful Xmas gift from T-mobile was a $700.00 dollar bill for phones that are Not EVEN close to that amount on their website nor in their stores. Granted after having to deal with our other problem which is our mortgage (another report for that coming) dealing with T Mobile is a damn nightmare. So when we tried to cancel them on Christmas they first started out with a termination fee of $600.00 dollars on top of the $700.00 dollars already owed. That would be a total of dollars to pay $1, 300 dollars even after sending the phones back. After they did the 1300 dollar amount they apparently had problems with their phones for the 10th time during that day and they were going to call us back. They hung up and didn't call us back. We had the day off and were suppose to be relaxing. We started with their customer service at 8am and didn't get off the phone with them till 1045pm at night. If it wasn't for being pissed and pure determination to get lies straight... we wouldn't of wasted our time. Now for 6 days (within the month of Dec. 2008) this 8am till 1045 kept on going. I could deal with one faulty phone drop once.. But! they had 10 BS phone drops. I truly doubt they had that many phone drops and I'm completely mad that they NEVER even tried to call me back. When I did get back with them they said my phone was busy. Really? I have call waiting on the thing and it was sitting on my nice table waiting to get a ring. On the last time dealing with this company they called me and my family liars for a 'DEAL' (or steal in their words) that they offered... Yes, I did say FAMILY because we all got on the phone to listen to her speak.. Because we're all using the phones and we don't make a choice unless it's together. Times are rough and T mobile apparently loves to screw you in the rear for a dollar. Well... I'm not enjoying it and I'm not gonna lay down without my words being read.
I have a outrageous mortgage payment due and there is no way in hell I'm gonna give TEAM THIEVES a damn dollar. They owe me (and my family) for the time I spent trying to deal with them. Now, when I ran into a T-mobile Zealot (customer service) they can preach their power and how wonderful their company is.. I don't want to hear how 'great' they are after spending a whole day chasing the 'white rabbit' called corporate.
We've been with them for five years and only once upgraded the phones before this. They told us we had some BS credit that apparently doesn't exist. I'm sorry NO phone is worth that amount and I don't care how much you talk on the thing. Neither is dealing with the painful migraines that come with dealing with their scripted staff.
Yes--I'm mad and it's like kicking a dead horse repeatedly.. I'm tired of dealing with liars and thieves. It's exhausting. Isn't there one honest good company out there? Is there one that can actually keep their word?
T Mobile isn't worth the hassle or HUSTLE they give you...
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Leigh Ayne Thomas
January 20, 2009
Billing
T-Mobile is a very dishonest company. I returned a phone that simply quite working. I was told to return it via UPS in order to receive a new phone. I was also told by the rep in the store, where I returned it, that the particular phone that stopped working, had many returned by many people and had reported complaints and was discontinued by the company due to its poor quality. That was two months ago.
Today, after paying the bill and expecting my service to work I was informed that my service was suspended, because I have been charged a 100.00 out of warranty fee for the returned phone. The company states that the phone has water damage so therefore is not covered. But the phone did not have water damage, unless they poured some water on it after they received it. The phone simply stopped working. I now have to pay 100.00 in order to use my phones even though I have paid my monthly charge. I have never received anything in writing about a fee for the phone, I am just supposed to take their word for it. This company is CRAP!
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ASALee
January 10, 2009
Upgraded service and got charged $200 fee!
I called T-Mobile to add a phone line to my service. Originally I just had Blackberry service with them and phone service with Sprint, but I wanted to combine everything. I called and spoke with a rep and explained that I wanted to add phone service and would need to port my number over from Sprint. I then asked him if changing my phone number from Sprint to T-Mobile would mean that their system shows me as having canceled service with T-Mobile, thereby meaning I broke my contract and would get hit for a $200 fee. He assured that I wouldn't get hit with the fee as I was adding additional services with T-Mobile.
Later in the conversation I mentioned that my wife uses T-Mobile and he suggested we get a family plan to save money. Sounded good to me since she gets a corporate discount, so I agreed to it. He also said her corporate deal included a free Blackberry, so I was thrilled about that as well. We completed everything, including moving my service over to my wife's account so I could get the discount, and I was on my way.
The next day my new Blackberry arrived, but I was surprised to find that my old Blackberry was still working. So, I called T-Mobile and they said that a new line of service was activated for me under my wife's account, but that if I wanted to cancel my old account it would be a $200 fee! I reminded the rep that I had actually added a new line of service, thereby increasing the amount I spend with T-Mobile each month and that charging me a $200 fee for "canceling" my old account (which I wasn't doing) was outrageous. Despite all my complains and insisting on speaking with a manager, the best I got was that they would move me down to a $10/month plan that I would have to pay until the contract expires.
What's so incredibly stupid on T-Mobile's part is that I own a company and pay for the cell phones for my employees who travel for business. When their current contracts run out there is now no way I will move them to T-Mobile, although I would have had they not bent me over on this one.
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RPP
January 9, 2009
EVERYTHING
BESIDES SPRINT.T-MOBILE IS THE WORST WIRELESS PROVIDER THAT I HAVE EVER HAD TO DEAL WITH.CUSTOMER SERVICE IS HORRIBLE AND NEED TO SHUT UP WHILE LYING TO CUSTOMERS OR GO THROUGH EXTENSION CUSTOMER SERVICE TRAINING TO LEARN HOW TO TREAT CUSTOMERS.THE BILLING DEPARTMENT WILL TACK ON CHARGES THAT YOU HAVE NEVER HEARD OF BEFORE WITH ANY OTHER WIRELESS PROVIDER.EVERY MONTH PRIOR TO OPENING MY BILL I HAD TO BRACE MYSELF FOR CHARGES THAT ARE ILLEGALLY ON MY BILL.WHEN I WOULD CALL ABOUT THE UNKNOWN CHARGES ON MY BILL AND ASK FOR A MANAGER OR A SUPERVISOR, THEY WERE JUST AS BAD AND NO HELP.I AM VERY UPSET THAT I HAD TO PAY T-MOBILE A 200.00 EARLY OUT FEE TO TO GET AWAY FROM THE WORST DISASTER OF MY LIFE.THEY DO NOT CARE ABOUT CUSTOMERS THEY JUST WANT OUT MONEY.HOW ABOUT EVERYONE THAT IS INTERESTED IN FILING A CLASS ACTION LAWSUIT AGAINST T-MOBILE GET TOGETHER AND JUST DO IT AND GET BACK SOME OF THE MONEY THAT WAS STOLEN FROM US BY T-MOBILE.IF INTERESTED PLEASE EMAIL ME AT [email protected] T-MOBILE CUSTOMERS IN OTHER STATES SUCH AS CALIFORNIA DID IT AND WON.THEY CAN NOT CONTINUE TO STILL FROM CUSTOMERS LIKE THIS. |
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Dr. Ronald N. Brown
January 5, 2009
phone bill
I received a collection notice from AFNI today, 1/5/09 claiming I owe over $2000. I have never dealt with T-Mobile. This is completely bogus.
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Justin
January 4, 2009
Scam and cheating
On or about November 25th, 2007 I signed up for a 2 year family plan with BOTH my T-Mobile accounts which had family plans, under a Free Flight promotion sponsored by TLC Marketing. Under the terms of this agreement I am entitled to 2 round-trip flight tickets per account, which would be a total of 4 tickets. I qualified and met all of the requirements necessary for the promotion. I went online to the website T Mobile gave me to check the status of my entry/applications and ALL 4 numbers were approved and met the requirements.
In late February, after calling T Mobile a half a dozen times to inquirer about my booking forms, I was sent 4 separate Booking Request Forms around March 2007.
At the end of March 2007, I mailed one of the Booking Request Forms in to book a flight for my brother to visit me in New York. It then took two more months and 50 more calls from me to T Mobile to finally get the number to try to book the flight. Low and Behold, NONE of the dates or locations I selected were available. I was told the travel agency/booking dept can only check three options at a time, per call and that they were unable to tell me which days were open. So, I proceeded to call numerous times over and over and over and over, only to be told by each booking agent that the dates nor locations were available. This went on for weeks. After which, my brother's availability to travel became less frequent because he had to go back to school.
After seeing that this whole promotion was far more duplicitous than it advertised when T Mobile got their customers to sign additional two year agreements for this Free Flight Promotion, I hurried up and mailed in the other three Booking Request Forms to get those names in the system so we can start trying to get SOME KIND OF FLIGHT out of it.
I have been calling and getting the runaround from all parties involved. Although, T Mobile acknowledges that I do in fact have two different account that are on Family Plans thus, entitling me to my 4 Free Flights, I have since been told by the Supervisor at 1-866-465-8903 that TLC Marketing says that I am NOT entitled to 4 Free Flights, only One.
How the HELL did that happen? I qualified through each number. I got 4 separate Booking Request Form. I have two accounts with two different Family Plans. How can it be decided that I am not entitled to my 4 Free Flights ALL OF A SUDDEN when T Mobile agrees that I am?
I have been told by each party I talked to that there is NOTHING they can do to resolve this matter. AND that TLC Marketing does not have a phone number to call anyone directly. If I want it escalated further, I would need to send an e-mail to: [email protected].
This has gone on long enough. I have not been able to redeem a single Free Flight and it is now going on One Year. I want this thoroughly investigated, AND I want my Free Flights OR I want out of my T Mobile Contract ASAP with no early disconnect fees applied, so I can go to Verizon, where Customer Service has always been their specialty. |
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Kate
December 29, 2008
Fraud and cheating
I am having lots of issues with Tmobile and TLC. First of all, I had to report them to the BBB four times before they sent me my husband's booking request form. Then they called me last week to book a flight for this week, of course I had already purchased the tickets.
Then the representatives proceeded to tell me that they do not have my husband's name in the system, I need to send them the booking request form. I have proof that TLC received the booking request form, it was sent certified mail and they signed for it three months ago.
I reported them to the BBB again and got a call from Elizabeth Powers, I left her two messages and she has not called me back.
This promotion was a scam and someone needs to start a class action. I am in the process of contacting a few class action attorneys to see what can be done. Obviously I'm not the only one having these issues. There are stories all over the internet similar to mine. Tmobile/TLC are running a scam together and all they do is play mind games by telling customers to contact the other one.
There needs to be a class action where even if we cannot get our flights we get compensated from the two year contract we were tricked to sign up for. It is now December 2008, the booking request form expire in March 2009 and TLC wants to send me another booking request from for my husband even though they signed for it three months ago. I still have a copy of the return receipt.
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vasya
December 26, 2008
T-Mobile Hotspot is a complete rippoff!
T-Mobile Hotspot is a complete rippoff! They designed their month to month unlimited service to make it easy for T-Mobile to fraudulently bill you on a continuous basis after you have terminated the account. If you are at a hotel and they charge $10 per day and if you stay a week, it is cheaper (or so you would think) to sign up for 30 days at $39.99. Unfortunately, even when you inform them that they are to cancel and not resume beyond the month, it falls upon deaf ears and they continue to bill you. If you have it on a bank card, the crooks at T-Mobile think they have it made because the bank automatically pays the charges. In fact, T-Mobile will keep billing your bank card and this nonsense is very hard to stop. There ought to be a law prohibiting such unethical billing schemes. If someone wants to have repeated periodic billing, it should have to be affirmatively requested, and not be the default. It is far too convenient for T-Mobile to say, we didn't know you canceled and continue to rip you off. ie: steal your money; bill for services not rendered; bill you for services never utilized; bill for services never requested; bill for services never authorized. As it stands right now they have charged me for over $200.00 in services I never received. Since I overlooked the charges in my statement until this month when the automated larceny hit it has over drafted my account for over $100.00 plus another $70.00 in overdraft charges. 100% it's a felony fraud!
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Scarlet
December 25, 2008
Scam and cheating
I am having lots of issues with Tmobile and TLC. First of all, I had to report them to the BBB four times before they sent me my husband's booking request form. Then they called me last week to book a flight for this week, of course I had already purchased the tickets.
Then the representatives proceeded to tell me that they do not have my husband's name in the system, I need to send them the booking request form. I have proof that TLC received the booking request form, it was sent certified mail and they signed for it three months ago.
I reported them to the BBB again and got a call from Elizabeth Powers, I left her two messages and she has not called me back.
This promotion was a scam and someone needs to start a class action. I am in the process of contacting a few class action attorneys to see what can be done. Obviously I'm not the only one having these issues. There are stories all over the internet similar to mine. Tmobile/TLC are running a scam together and all they do is play mind games by telling customers to contact the other one.
There needs to be a class action where even if we cannot get our flights we get compensated from the two year contract we were tricked to sign up for. It is now December 2008, the booking request form expire in March 2009 and TLC wants to send me another booking request from for my husband even though they signed for it three months ago. I still have a copy of the return receipt.
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