On 01 September 2009 I was robbed while on holiday in Spain; my wallet & mobile phone were stolen. This was reproted to T mobile within 2 hours & a stop was put on my account as it is a contract that I pay monthly for. They also did something to the phone so that a new sim card within a Spanish network could also not be used on the phone. I was told a new sim card would be sent out at a cost to me of £9.79 which would be put on my next bill. I returned from holiday on 13 September 2009 to a T mobile bill including the charge for the new sim card but no actual sim card. I phoned T Mobile on 13/9/09 speaking to Jean & she said T Mobile had sent the new sim card addressed to me but to someone elses address. Luckily that person had been honest & returned the letter to T Mobile. T Mobile seemed unconcerned about sending my persona information to a third party which is actually illegal under the Datya Protection Act & she seemed unconcerned that someone coulde have actually used my sim card & therefore my account running up a phone bill in my name. I was refused access to a manager & she just said I would receive a new sim card within 3 dyas; it had already been posted to me.

Three days has passed & no sim card has arrived. I phoned T mobile again paying for the call this time & Anna refused to put me through to the T Mobile head office in Hatfield & says a manager is not available to speak to me. This time the excuse from T mobile is that a upgarde on the computer is causing problems but if I would like to go to a T Mobile shop they can provide me with a new sim card & yes I will have to pay the shop for the sim card! I told her that the cost to me of going into a town for the petrol & parking makes this sim card cost so excessive that this was not a viable option & as it was T mobile's fault in the first place they should do more to sort this out. I am paying a monthly rental for a phone that I cannot use & that is totally unaceptable. I asked again to speak to a manager but no one is available but someone will phone me back within 30 minutes. She refused to give me the managers name & just says it is her manager.
No manager phones me back; I still do not have my new sim card; I still cannot use my phone & I am still paying T Mobile for my monthly rental. What am I supposed to do now? Why is T Mobile so customer unfriendly as without customers there is NO
T Mobile?

On august 6 2009 I noticed a pending charge on my bank account to t mobile for $285.07. Im not a t mobile customer. T mobile took a online payment on my debit card and tells me they dont know what account the payment was applied to, Ya right. They refused to release any information to the police or return my money . I know it was a payment in washington according to my bank. They stole my identity and I have no rights . They overdrawn my bank account and no one seems to care . dont do business with t mobile they wont even release the crimials name so I guess they can keep doing it thank you, marlene chandler az

had great experience in past so I agreed to get the BEHOLD as a birthday gift Had problems within the fist week they replaced it had same problem wtih the second phone (powering up ) so I brought it back to the store 15 days from original purchase and they would not exchange the phone for a different model seeing how i had recieved 2 bricks instead of a great phone that I had hoped and was told I had passsed the warranty date and they would not help in any way. Except make me fill ashamed ans embaraced that I came to them with a defective device.

was not given my free weekend £10 as advertizedd
and when i phoned was told very sorry and the lady put it on my phone.
the complaint is this was at 1900. on sunday night.
so this means i had used all my own money over the week end i told her could i have it put on for the next weekend because i would not be phoinng any one up for 3 hour this evening she flatly said no. i will now have to top up because i have no credit, this is a con

Sunny singh, This guy is a big fraud. This imposter will offer you grabby deals, like cash back, waive off, early termination, no ssn... He will never say no for any of your condition, until he gets money from you. Once you are in you are done.

After one year, i wanted to change my handset. he offered me a new cell with cash back after first month bill payment. In two days he called back saying that, he will cancel my old number and issue new phone on new number. I said ok after a little waver.

Got my new phone, then i called him several times about deactivation of my old number. I was careless for first few weeks, though he will take care of it. Soon i got bill for both the numbers with activation fee and all. I called him immediately, he was not reachable first. After couple of tries he started playing his tricks deferring some how for 1-2 weeks. The 200% confidence that he is taking care of the issue, made me to wait for another 2 weeks. Some time he put me on hold and pretended that he is worrying on my issue. Then after my continuous followup he started reacting in a harsh manner. I was bolt of blues with his response. It was clear now that i am his new scapegoat.

I never called him again, i knew it was wait of time. I ended up paying termination fee and bill of second phone. Its huge amount, but it was i who trusted on this little moron.

Never trust this scoundrel.