I am terribly sorry about T mobile customer service agents and managers, supervisors...they all now how to say not to be saying to the clients!!!???we had a big issue about our cell phone services; approximately six months ago i suspended one of our lines <i was thinking it that i suspended>and i was told that i was going to be charged only 10.00 dollars in a month to my checking account <auto pay> ...Whatever happened was they charged the first month including taxes and fees 11.55 this was the beginning and i checked my statement was correct for the first month, i did not need to check for the second time second month and several months passed by ...When i checked it was February and i was being charged 58.00 dollars for the suspended line that we never make any phone calls because it was gone with our friend without paying her bills for God sake!!! By that time i was spoken with the customer service agent and i was told i was going to be charged 10 dollars plus tax for the end of the term and that line will be deactivated ???!!! again i called them and asked what happened, and why they did not deactivated ? They said it was only 90 days in a year base, i can not suspend the line more than one time in a year so without telling me this at the very first time, they kept charging my checking account...This time instead of saving from closing fee which was 200 dollars, i was charged 10 dollars first month and continuing 50 dollars < 5 times 50 dollars =250dollars> this time i was tolled i can not close my phone line because when i realized it was late and they can not refund me, plus they want 200 dollars full fee if i decide to close that line, one supervisor said that if T mobile takes the money they do not refund it...i was really pissed, and i talked several agents, supervisor s you name it ...Now i am going to close both lines if i can not go through June and August for both line s i am really disappointed about the very poor customer service in this particular company ...if you make a purchase from T mobile just make sure about your contract and what you are signing for, get a copy and confirmation number, agent id and names ...This is my lesson i learned when i was dealing with this hard process ...Thanks and good luck if you guys still with T mobile???

T Mobile charges me for $3, 500.oo because of the international roaming charges, that"s what they explained, but on the bill, they used megabytes, not per minute system! And their reasoning because of the foreign control tower, that they assosciated with.!!
Before the New Year 2009, I spoke with one of the Customer Service Representative, & she mentioned that my bill is very high like a $1, 000.00 so I ask her to stop the international roaming, & she said yes, so I thought that I can breath, because it stop!!! Would you believe that??? TMobile bill arrived, and the bill sky rocket high!!!
Now I realize that TMobile Staff were educated to cheat the Consumer's, & I hope that, whoever who own this Company & their assosciates, they can bring their money in h_ _ _!!!

I asked some help from the Cosumers Complaint Department in our County to investigate it! I will do the right & better procedure. I still stay with the TMobile, not because Iam loyal to them...NO!!! I'll finish the contract, then I will decide, whether what is a reasonable cell phone company, because I realize, after all, they are the same!!!

I am so disappointed with the service I have received with tmobile for the past to years of being a customer.I contacted Tmobile several times and nothing has been done with the issue I discussed with them.For the past two years they have been charging and not reporting that it has been paid.When I try to speak to them over the phone they have given me the run around.The dispute I recently had was supposed have been taken care of and was not.I have been charged twice for disconnecting my service number 7739316798
twice and would like someone to look over the dispute because as a loyal customer I have been with Tmobile .I think your records are wrong and would like to be contacted with this issue.

Thank you
Mary Mansoor

I read the reviews of various Pay As You Go plans before I got my mom, who was coming for a visit from abroad for about 2 months, a cell phone. I did notice that several people were claiming that T-mobile was "stealing" minutes but the majority of reviews were positive and my previous experience having a regular phone plan with T-mobile several years ago was good.

I got my mom a $50 card with 400 minutes thinking that this should be enough. The minutes were gone in less than a week. I was a bit surprised but I figured: ok, she talked on the phone a lot.

I went to the store to refill the minutes and the store clerk suggested that I get FlexPay My Faves plan, so she can call for free her favorite 5. I got 600 whenever minutes, free nights and weekends and Faves for $49.99 (plus taxes and surcharges, etc. - $66.71 all together). I figured that this should hold my mom.

A few days later (including a weekend), i checked the balance and to my shock saw that 143 whenever minutes have been used up. Plus there were 39 My faves "free minutes", all together: 182 minutes. Now, my phones has a registry and according to this registry there were 107 minutes used total. The majority of calls were to the Faves.

I called the customer service the first time around 11 pm ET. I have to echo others reviewers: it was the WORST customer service experience that I remember, even worse than Time Warner (and I hate those people with passion, but at least they are not trying to cheat you). For some bizarre reason, somebody at t-mobile came up with an idea that if you say the customer's name after every two words, that will somehow be pleasing to the customer - believe me, it is EXTREMELY annoying, especially when your complaint is not being addressed in any reasonable, making at least remote sense, way. By the time the customer service rep started telling me that my phone can not be used with My Faves (after their own store suggested this plan and set it up in the store), I lost patience and asked for a supervisor. The supervisor, of course, was "on another call." I was promised a call back within 30 minutes. I asked the rep what should I do if I don't receive this call. After assuring me that i WILL get a call, she said that I can call back and say that she is a liar.

As you can guess, I did NOT receive any calls within an hour. I called back and immediately asked for a supervisor, explaining briefly what happened. She rep asked me to give her 5 minutes to try to resolve my problem. I gave up, although it was already after midnight and I have to get up around 7 am. However, when she started reading my contract back to me, I almost lost it. Her supervisor was also "on another call." I told both reps that I will join other people online who talk about stolen minutes and customer service quality and will be writing to the BBB but I do need to get the problem resolved.

At 2 am (and I did explain to the first rep that i was on the East Coast), I received a call from the first rep's supervisor. She did make an attempt to explain what happened to my minutes: it was "due to engineering problems" that my minutes were not correctly credited to the Faves. Her explanation for more than 60 minutes discrepancy between the total number of minutes registered by my phone and T-mobile calculations was even worse - but at least she tried. She said that the calls are rounded up to the next minute (which would require at least 60 calls to accrue the extra 60 minutes. I didn't have any strength to fight at that point (around 2.30 am). She told me that 50 minutes would be credited back because they were supposed to be My Faves minutes and she gave me another 50 minutes for my pain and suffering(my words, not hers).

I couldn't deal with this issue anymore for a few days and I did get a land line, so my mom now makes most of her calls from that line.

Today I decided to review the minutes usage to make sure i actually got the credit and to make sure that nothing fishy is going on. The data I found on their site was for the first two days. I called customer service to find out if I can get this info some place else. I was told that i can NOT until the end of my billing cycle.

As I promised T-mobile, I AM spreading the word on the net. I will be writing to the BBB when I get more time and I am seriously considering writing to the DA to see if they can open an investigation into what appears to be blatant and brazen consumer fraud.

WAS TOLD IN AUG WOULD NOT HAVE TO PAY FOR MOTOROLA PHONE JUST UPGRADE. NOW IN OCT I AM BEING CHARGED FOR PHONE OF 130.00 I HAVE ASKED TO TALK TO A MANAGER THAT HAS NOT HAPPENED. A MANAGER WAS SUPPOSED TO CALL BACK WITHIN 24HOUR'S. THAT HAS NOT HAPPENED.I AM VERY UNSATISFIED WITH T MOBILE. WHY DO I HAVE TO PAY FOR THERE MISTAKE .T.MOBILE STORE'S HAS SOME PHONE FOR 30.00.