I ordered a jacket for my daughter and upon receipt we found it too big. The website states no quibble refunds so I emailed Tack Direct to arrange return and a refund. I was then told that I would be debited an admin fee for cancellation of the order. I did not accept this as this is illegal under the Distance Selling Regulations.

I retuned the jacket at my expenses and unfortanately I did not return it to the returns department but to the office address on the email correspondence. I accepted my error and offered to pay the Royal Mail postage to send the jacket to the correct address. Before I had time to do this they had sent the jacket by courier and charged me £8.00 without any authorisation.

They have you "over a barrel" as they have the goods and your money and obviously are happy to deduct any charges they want.

I have contacted Trading Standards and am in the process of making a complaint. I would urge others to do the same as this company is breaking the law.