I ordered a jacket for my daughter and upon receipt we found it too big. The website states no quibble refunds so I emailed Tack Direct to arrange return and a refund. I was then told that I would be debited an admin fee for cancellation of the order. I did not accept this as this is illegal under the Distance Selling Regulations. I retuned the jacket at my expenses and unfortanately I did not return it to the returns department but to the office address on the email correspondence. I accepted my error and offered to pay the Royal Mail... read full review »