I ordered and paid this company for 40 pounds of fatwood.(used for helping to start fires in fireplaces)It was the second time I ordered from this company. My address was somehow incorrect (honestly it is hard to tell who made the error-the company or the shipper-UPS)The package was returned to the company. I tried to phone MANY times, left a message and never received a return phone call. I emailed several times - ONCE getting a reply, that explained that after they deduct shipping costs (both ways) I would receive a refund in the mail(given that it was already spring I no longer needed the product.) I emailed back and explained that the shipping to me had already been paid by me-it was included in the order. Given how hard I had to work to contact them in the first place I suggested that we split the return shipping. That was the last contact we had. I never received a refund or ANY responses. They have my money AND my product. I think to treat a REPEAT, really any customer this way is shameful. I have contacted the BBB and the company has ignored them as well.