I ordered and paid this company for 40 pounds of fatwood.(used for helping to start fires in fireplaces)It was the second time I ordered from this company. My address was somehow incorrect (honestly it is hard to tell who made the error-the company or the shipper-UPS)The package was returned to the company. I tried to phone MANY times, left a message and never received a return phone call. I emailed several times - ONCE getting a reply, that explained that after they deduct shipping costs (both ways) I would receive a refund in the mail(given... read full review »