I ordered what was reputed to be their best selling product the Woodfordes Micro brewery with a Wherry kit. I also ordered some bottles which turned out to be out of stock. Their policy they claim is to part ship but in fact they didn't and it took over 3 weeks to get them to do this after repeated emails. They can't be contacted by phone and they don't respond to email. If you use their contact them form it refuses to accept your form as it claims you haven't looked up their stock answer which in fact I had but it always says you haven't. If you want to contact them it's my postal mail and if you want to cancel an order due to none delivery it's by recorded mail and it takes them reputedly upto 4 weeks to refund. The status updates on the site are a sham. I received emails saying they have shipped when they hadn't the updates tell you such useful information as the pick list has been printed, it's on order from the main warehouse, it's in transit from the warehouse, it's being picked etc all irrelevant internal processes which mean nothing. 7 weeks later I'm still waiting to receive part of my order which goes back in delivery weekly. It's clear they don't hold stock and delay delivery as long as they can hang on to your cash to fund themselves. They aren't that good value either most of their competitors are as good if not better. Give them a miss I wish I had.