My Fiance purchased a gift certificate last night for a couples spa package. The next morning we realized that it was no where near our area in Florida and not possible for us to visit it in the 4 days we would be there from Michigan. When we called and spoke to the horribly rude Spa Manager Andy whom was eating while on the phone said that it was not refundable and did not expire. I however noticed on this site there was another issue with a previous customer and gift certificate expiration issue. So here is my concern we just purchased this gift certificate that we won't be able to use less than 24 hours ago and we have lost $240.00. Spa Manager Andy basically said sorry about your luck!!! So think twice before you spend money with this spa as the service is not worth a fraction of the high price!!!