I ordered a product from them on the 6th of August, and it took 3 days for it to be "fulfilled" Then another 7 days as "Awaiting shipment" After numerous e-mails I was told that the status won't update to "Shipped" until it clears customs in my country. This is not true as a tracking number, and shipping status can easily be updated the moment the item ships from it's origin. After requesting a refund, I was fed some bs about shipping, and business days, but the status never changed. After finding a rip off report for them, and a few comments on other sites, I opened a Paypal dispute in which case they became less than friendly afterwards. Accusing me of scamming them. Very unprofessional behavior. Their site also has no contact info except for a few e-mail addresses, all of which lead to the same person in the end.