I am extremely disappointed in T-Mobile's customer service. They have now cut there customer service hours back to 6:00 AM to 10:00 PM. I have had to wait 10-30 minutes before I even get a live representative on the line the last couple of months. On top of that, my reception is bad. There promise of putting a new tower in my area a couple of years ago, still has not happened. Many times they have said they would call back and have not. Things that they supposedly note on my account are not noted. I know that this may happen on occasion with many different companies, but with tmobile it seems to happen too often. I wish I was legally able to record them, like they are allowed to record me. It seems like they take advantage of consumers, KNOWING we cannot have proof of what they tell us, and FAIL to NOTATE!