I am extremely disappointed in T-Mobile's customer service. They have now cut there customer service hours back to 6:00 AM to 10:00 PM. I have had to wait 10-30 minutes before I even get a live representative on the line the last couple of months. On top of that, my reception is bad. There promise of putting a new tower in my area a couple of years ago, still has not happened. Many times they have said they would call back and have not. Things that they supposedly note on my account are not noted. I know that this may happen on occasion... read full review »