NO SHOWS, NO FOLLOW-UP, NO SCHEDULING COMMIMENTS, NO SHOW, LATE, EARLY, UNFRIENDLY INSTALLERS, POOR INSTALLATION AS OUR 18'X21' CARPORT IS NOT LEVEL!! HORRIBLE NO SERVICE, NO SERVICE, NO FOLLOW-UP, RUDE TELEPHONE CONTACT WITH COAST-TO-COAST CARPORTS THAT DID THE INSTALLATION. AND, THEY TRYED TO CHARGE ME AN EXTRA $100.00 THAT I HAD ALREADY PAID TO TINT CARPORTS WHO TOOK THE ORDER. THESE TWO COMPANIES ARE LOW-DOWN COMPANIES THAT HAVE ABSOLUTELY NO INTEREST IN THE CUSTOMER. . . IT'S ALL ABOUT HOW MUCH THEY CAN GET OUT OF YOU WITH THEIR FAKE, "FREE THIS AND FREE THAT" MARKETING. WHAT MORE CAN I SAY EXCEPT TELL ANOTHER LONG DRAWN OUT STORY LIKE THE OTHER REVIEWERS. I JUST WANTED TO GET TO THE BOTTOM LINE AND WARN ANYONE THAT IS SHOPPING FOR A CARPORT ABOUT THESE TWO COMPANIES. DO NOT BUY FROM THEM!!! IF YOU DO, YOU WILL REGRET IT!!!!!

The TNT customer service department only knows conflict avoidance and shirks their responsibility to lower line staff--particularly schedulers. TNT is fast becoming a very disreputable company that cannot follow-through on their customer commitments because they are totally dependent and at the mercy of the installers with whom they subcontract. These subcontractors are unwilling to work in cold weather and typically have convenient breakdowns. If TNT thinks that this system will not hurt their business in the long run, and perhaps even in the near term, then they are kidding themselves. Hire experienced drivers to deliver to all climates, and employ regional installers who are not afraid of the elements!!! I am on my third cancellation, and have been given the breakdown excuse and inclement weather for travel, though no roads were closed and commerce seemed to be moving fine. Further, friends/neighbors/family all cannot believe the poor service of TNT. Word-of-mouth is really picking up to not buy from TNT, which will in turn cause sellers to find other companies that will not damage their images in their sales areas. Also, I think this company is ripe for a governmental review save just Better Business Bureau complaints. Consumers deserve the best service delivery and customer support--both of which are severely lacking at this company. An investigation is needed into fraudulent advertising and the so called no refund policy as mentioned in other complaints.