Had problems with my Toshiba Satellite laptop having upgraded to Windows 7 approximately 10 months ago. Toshiba tech support recommended I do a system restore and reinstall the original operating system. I cautioned them that this would erase my entire hard drive, including my system backup I had made on the laptop itself. Tech support did not address this fear and told me to proceed with the restore.

I wasn't going to sit there and erase all my important data without having it recovered first. After spending $250 getting the hard drive recovered, I proceeded to do a system restore by reinstalling the original OS (Vista Home). After successfully installing the Windows 7 upgrade, I opened a case with Toshiba in order to recover my $250. They claim that my data was not covered in the 2yr. limited warranty, but I disagree given the language of the warranty. The tech support was pathetic and Toshiba is trying to avoid paying me back. I'm very angry and recommend to anyone considering purchasing a Toshiba product - DON'T DO IT. They are unreliable and their customer service is abysmal.