We bought a new flat screen Toshiba tv in November 2009 based on salesman recommendation. Was promised price matching by salesman. Brought identical tv model in advertisement for price adjustment the next day. Salesman said would have to check with manager, he was not working that day.

After repeated stalling and passing responsibility, manager promised $200 refund would appear on our credit card within 10 days.

No refund or explanation or response still has been given three months later.

We are now putting our correspondes in writing and have sent to local manager. Also soon to be sent to corporate office, BBB, and whoever else we can think of to try and get our promised price matching refund.

Have done 2 kitchens full of appliances plus miscellaneous things for many years with Grant's since they only had the Joliet location. So much for no advertising because satisfied customers were all the advertising they needed.

Will definitely not make Grant's my first and only stop for everything. Beware! Get everything in writing from them and make sure to follow up.