que me estan cobrando otro producto que yo no ordene a un precio muy alto y tambien ordene el otr producto y no lo mandaron pero si lo cobraron muy caro

I HAVE CONTACTED THIS COMPANY ON SEVERAL ATTEMPTS, THEY ISSUED ME A RETURN VALIDATION NUMBER I REUTRNED THERE PRODUCT WITHIN THE TIME PERIOD FOR A REFUND, BUT WITHIN THE NEXT WEEK, ANOTHER CHARGE WAS MADE TO MY CREDIT CARD AND NO PRODUCT. I CALLED ON 12/07/09 AND NOW THE NUMBER IS NOT IN SERVICE. DOES ANYONE KNOW WHATS GOING ON EXCEPT THAT WE HAVE BEEN "SCAMBED"
WOULD IT HELP TO CONTACT THE ATTORNY GERNEALS OFF IN OUR STATE?DAR