We bought the recliner from Big Lots about year and half ago. The handle broke on ours also. I agree on the automated hell. First tried to look for replacement parts for that specific chair but no such luck. Found a website that does replacement parts for those types of recliners. It is http://www.jmupholstery.us for $29.99. Trying to see what Big Lots says but will probably buy from the website.