here is the open letters and emails that have gone back and forward.

dear MASALTON.
YOU SHOULD NOW BY KNOW HOW DISGUSTED I AM WITH YOUR PERFORMANCE. YOUR WORK ETHIC IS A DISGRACE TO U.P.S.
I WILL BE WRITING TO THE CORPORATE HEADQUARTERS OF U.P.S. IN USA ABOUT YOUR LACK OF ABILITY TO PROCESS SIMPLE ORDERS TO A CUSTOMERS SATISFACTION.
it may interest you to know that I personally spent the day sorting out what you could have done if you had followed simple instructions.
your failure cost me a days wages, 100 sheckles in storage fees 40 sheckles in parking fees and taxes and fees amounting to 900 sheckles all of which could have been avoided if YOU had done what should have been done.
and I still had to collect the items myself.
at no time did you phone me! I would have seen a missed call or a message on my answer phone so please don't lie please, stupid is one thing but stupid lies are another, and when I came to your office you were too scared to come down stairs and talk to me, why?
I will shortly be posting this on the internet, and to all interested parties. a report will be filed directly with ups.
http://www.pissedconsumer.com
perhaps you should think about compensation for the time and money you have cost me.
I have taken the liberty of correcting the English in your email ( this was abysmal Lazy and reflects your work ethic)
----- Original Message -----
From: Ayelet Masalton
To: 'taff'
Sent: Sunday, June 26, 2011 2:18 PM
Subject: RE: shipment to 4693 588 695 0
Dear Clarke
Dear Mr. Clarke
The ship lend on weekend we are not working at weekend
shipment arrived on the do not work on the
I tried to contact you by phone
i attempted to
The service gave you all the information you need
The service ?
Now the representative told you you must pay duty 2060 shekels costume
disjointed and illegible what are you trying to say? costume is something you wear i have to pay 2060 for a costume?
3076 shekels vat
Is that can be proved?
can i prove what?
Ayelet masalton-balas
import customer service representative
O.P.S.I. (International Handling ) Ltd .
Authorised service Contractor for UPS
1 saifun St. Ben Gurion Airport, 70100, Israel
Tel 1-700-700-859
Tel+972(0)3 5771400
Tel+972 (0)3 5770100
Fax+972 (0)3 9730705
E-mail: [email protected]
From: taff
Sent: Sunday, June 26, 2011 2:12 PM
To: Ayelet Masalton
Subject: Re: shipment to 4693 588 695 0
all the reference numbers you need are in this email so please scroll down to find them.
1. the package was dispatched on the 14th of this month.
2. it arrived on the 18th in Israel
3. you did not contact me until the 20th.
4. I supplied you with all the information you need on the 20th for the parcel to clear customs.
5. it is now the 26th. you promised to call me by no later than 1030 this morning (26th of June.) this you failed to do
6. I am still waiting for your call and to hear from you, I find it impossible to believe that you cannot phone me on time, and that you do not have my email address and phone number.
7. I do not have time to spend on this matter making constant phone calls to you and writing emails trying to find out what is happening with this shipment, My time is valuable. If you cannot do what you have promised to do, do not make the promise. there are other companies we can use to move our shipments.
I AM STILL WAITING TO HERE FROM YOU.

----- Original Message -----
From: Adi Oher
To:
Cc: wecareups ; Import ; Ayelet Masalton
Sent: Thursday, June 23, 2011 9:27 AM
Subject: RE: shipment to 4693 588 695 0
Dear Gerald,
Can you please update us on your ID number?
Adi Oher
Isrg, Import
O.P.S.I. (International Handling ) Ltd .
Authorised service Contractor for UPS
1 saifun St. Ben Gurion Airport, 70100, Israel
Tel 1-700-700-824
Tel+972(0)3 5771400
Tel+972 (0)3 5770100
Fax+972 (0)3 9731269
Mail: [email protected]
From: Tali Hershkovitz On Behalf Of wecareups
Sent: Thursday, June 23, 2011 9:25 AM
To: Import
Subject: FW: shipment to 4693 588 695 0
From:
Sent: Thursday, June 23, 2011 9:10 AM
To: wecareups; customer nups
Subject: shipment to 4693 588 695 0
customer number 282045
re tracking number below
4693 588 695 0
it has now been 10 days since this package was shipped and it is still not delivered, I would love to hear the excuse you will be using for this unbelievable delay!!
warmest regards

----- Original Message -----
From: wecareups
To:
Sent: Sunday, June 05, 2011 12:23 PM
Subject: 5322WR
Dear Mr. Clarku.
Following to our telephone conversation, your international UPS account number is 5322WR.
You can contact UPS USA to schedule a pickup at
18007827892/ 15024852600
Regards,
Ori Elspector
ISRG Representative
O.P.S.I. (International Handling) Ltd.
Authorized Service Contractor for UPS
1 Saifun St. Ben Gurion Airport, 70100, Israel
Tel: 972 (0)3 5770100
Fax: 972 (0)3 6160904

We have been dealing with DHL, FEDEX and UPS and by far UPS IS THE WORST - they have no sense of responsibility whatsoever- our shipment was picked in the UK on friday -16th jun and still has not reached muscat/oman- we should have recd it on the 19th and today is the 21st..it seems one of the associated packages is not recd...who suffers due to the incompetence of UPS..every shipment is recd on the 5th day though we should have it on the 3rd day--all goes to prove how inefficiet they are and how easily the customer is cheated- i am referreing to AWB 1Z9W42630442929603 at the moment

I had a package that was scheduled for ground delivery on or before May 14, 2011. It shipped on May 6th and was accidentally mis-routed back to the shipping location on May 14th. The best that UPS says they can do is to ship it to me by May 20th. They say there's nothing they can do to correct their mistake - except to send me a letter of apology (after my request). If this is "customer service" - it's not what I expect. Any company that is not accountable for their mistakes, is headed for trouble. Meanwhile, the customers suffer and the company (and their employees) have no incentive for doing the job right. In the future, I will look for every way possible to avoid the use of UPS for shipping.

I ordered a package last week from UPS. I paid for two day shipping. I understand it not arriving over the weekend, but not arriving on Monday like it was supposed to set me back and has inconvinienced me. The package was a book worth nearly $50 that I need for my class. Now I won't be able to turn in an assignment because my professor doesn't accept late work, and it will affect my overall grade. And it's UPS' fault.

UPS's package tracking website indicates delivery of a package at 12:24, 6.7.2011 to my address, leaving the package at my front door. I was working in my garage from 11:00 till 2:00 in the afternoon and no UPS truck was in my long driveway and no package was left at my door. I went to the UPS Customer Center in Tualatin expecting some help, the lady at the desk would not call the driver to see what he did with the package. She gave me a number to call 800-PICKUPS saying they would help me initiate an investigation to see what happened. I called the number and finally got a human being to talk to, she refused to initiate an investigation saying the shipper had to do that. Neither person was any help at all, both suggesting that I walk around my property to see if I could find where the package was hidden. Customer ser3vice with this company is a joke and non-existent.