UPS has got to be the worst shipping company in the world. I can not believe this. I have a small fenced back patio and that is where my dogs stay when I'm not home. I never ever use the back patio door and only go out there every couple of days to clean up and throw out trash, etc. Yesterday they left several packages (Expensive brand new textbooks) on my back patio, in the middle of where my dogs have been going to the bathroom.

First of all that in its self is bad enough, and shouldn't be tolerated.

Second, they don't care if it's raining or snowing, they will leave them there in bad weather, so that when I get the packages they are SOAKED through, and the contents are destroyed.

Third, what gives them the right to enter my private patio when I have dogs back there! What happens when one of them opens the gate and lets the dogs out?

Anyways, while those are all big deals, but that's not the least of it. The thing that makes me so ticked is that yesterday when they left them out there I didn't see them until this morning and they are ruined. The cover is COMPLETELY ripped off of one of the books. I know that my dogs are the ones to blame, and really it is my for not training them to leave them alone, but they are still just puppies. Less than a year old, and I can't really blame them for that.

This is the second time my property has been destroyed before I had it in my hands, as right before christmas they left packages outside in the pouring rain, and things were damaged.

I don't know where to start but I am so mad at UPS right now, and I will be taking action against them. If anyone has any advice, please let me know.

6 boxes shipped to potential investors, each containing a prototype that took us weeks to build. I personally packed each as if it was nitroglycerin.
Box 1 arrived with no external damage, although a well-protected part was broken in half. I did not file a claim on this one.
Box 2 arrived with no external damage, although the packing material was missing, the product had been disassembled and its parts were scattered throughout the box.
I filed a claim but their making me jump through hoops, asking for pictures, the invoice, a packing list, their tracking number, my account number and my shipper ID, all of which I’ve been mailing one at a time because each time they get what they asked for they ask for something more. I’m mailing these because after spending an hour trying to send it using the electronic link they emailed, I called only to find out it doesn’t work.
Box 3 arrived looking like a used piñata, the bubble wrap I personally wrapped around and taped to the prototype was gone, the prototype disassembled and its parts were scattered through out the box.
I filed a claim and UPS sent a driver out to inspect it. A couple days latter a UPS customer service rep. called, she said, “I’m sorry your box was damaged in shipment, unfortunately your claim has been denied because the box you used does not meet UPS standards.” The confirmation email stated the box was not strong enough to hold the 8-pound item.
The other 3 arrived without damage.
A few days latter they emailed 4 credit card adjustment notices, 3 dimensional weight adjustments ($22.16, $13.00 $16.22), and 1 address correction charge ($10.00).
All 6 boxes were clearly marked 18x18x16, but UPS measured 19x18x17, 18x17x17 and 19x18x17. After several back and forth emails they issued credits on 2, they’re not retuning my emails regarding the other 2.
Concerned that one of their employees was stealing my invention, I called customers service, after telling my story, the rep. said “Sorry your boxes were damaged in shipment, you can file a claim on line or if you like I can help you.” Sensing I was upset he transferred my call to a higher-up. After telling her my story she said, “Sorry your boxes were damaged in shipment, you can file a claim on line or if you like I can help you.”
UPS gets away with this because they can, if one of my customers complains I fix it, when theirs complain they say “Sorry…can’t do anything for you, it’s ok if you fire us, our system is set up to make more money with less customers.
If only there was law firm willing to after these crooks and make them pay back the millions they’re stealing from us with their fraudulent measurements and insurance fees for claims they deny at their discretion.
Isn’t it a crying shame our only recourse is posting UPS Sucks stories, I’m posting mine hoping it will help me get over it and go on to more important matters, like finding a few potential investors to replace the ones UPS lost.

Just prior to Christmas in 2010, I shipped a small package (a 11" x 14" envelope) from my Local (Tracy CA) UPS office, to Ontario, Canada.

The shipping was already expensive--$18, with no rush, but I assumed that was because it had to travel outside the USA. When my recipient was supposed to receive it a week later, she got a note stating that UPS wanted an additional $50.00 to deliver it. Why? UPS charges a "customs duty fee" that was never disclosed to me at the time of shipping. We both balked at the charge! When neither of us paid it within two weeks, while we argued the unfairness of the charge with UPS, they threatened to destroy it by friday of that week. We had to pay. They scammed us!!! UPS is a rip-off!! Don't use them.

I travel a lot and I schedule all my deliveries when I am town. I had an order that was delivered to UPS on 1/10/11. The weather conditions was not good, so it was not delivered. However it is still not delivered and the weather conditions are fine. They were fine on 1/13/11 and It is now 1/16/11.

I called UPS and was told by Ann and Lycafa that they would guarantee the delivery to be no later than 1/13/11. After 7:00 p.m. on 1/13/11, I called UPS and try to reschedule my delivery since I was leaving for out of town the next day. I was rudely told by J.C. and her supervisor Matt that they would deliver it the next day and if I reschedule the delivery, I would be charged $6.00 and as you can see by this letter, it was not delivered the next day.

I know I won't have a choice, but if I did, I WOULD NEVER USE UPS. As my letter states, I am still waiting on my package. The only reason my package has not been delivered is because it is in the back of the UPS Truck. I guess they will deliver it when they get around to it.

I ordered a tablet from TMobile on1/09/11 it arrived in ATL on 1/13/11 4 days later shipping via UPS. Today is 1/18/11, 4 days later it's here in the ATL sorting facility, but 4 says later and UPS still hasn't delivered it yet!